Tiffany Bridge

We ask our people to be transparent, tell them that we want a culture where they can feel safe to have struggles and life outside of work. But when real shit goes down, and falls outside of the supports we already have, management has a nasty habit of going fully passive. And then things go […]

Y’all, I loathe this phrase. It sets my teeth on edge immediately. “Assume Positive Intent” is supposed to mean that we start from the assumption that our colleagues are doing their best given the available resources, and that they are operating from a place of good faith, especially when we’re communicating via text-based systems and […]

As this kind of fraud reporting and fraud contacting is increasingly outsourced to AI, bank customers will be conditioned to dealing with semi-automated systems that make stupid mistakes, force you to repeat yourself, ask you questions they should already know the answers to, and so on. In other words, AI will groom bank customers to […]