WordCamp Udaipur 2018

Prathamesh Palve works as a Happiness Engineer with StoreApps.
He has been working on WordPress from 2009 since he started making websites. Before this, he has worked with CybroGeek as a Course Coordinator & also ran a small web development firm in Mumbai. He loves open source culture and also contributes by doing translations for many themes and plugins and is also a WPTV contributor.

About the Session:

Following points will be covered in the session-
1. Customer “BHAGWAN HOTA HE”
2. NEVER send template replies to a customer (Every Customer deserves personal attention)
3. Understand Customer queries properly.
4. Take time to replicate issues at your end.
5. Take responsibility ( Accept Mistakes, Be Polite, Request time to Fix)
6. “Converse” with your customers Because Communications is the only key to successful customer support.
7.It is more than okay to request a customer to explain issue in more detail.
8. If a ticket is in a different language than your official language, Kindly try to translate the ticket and try to understand what the customer has to say.
9. Take note of bug customer reports by making a small excel sheet and revert to them when that particular issue has been resolved.
10. If a customer asks about something which is not currently available with your product, return in a very polite way & make him feel he is heard & let him know you would surely think of it. It will surely make his day.

Prajyot Sharma has been a hardcore follower of WordPress since his grade 9 and after last WordPress event, his fondness grew even more. He has dedicated his most of the time in promoting WordPress among young budding bloggers. He himself has emboldened to work on various platforms for developing web templates and heading a news blog.

About the Session:

Prajyot’s session is going to be about the project WordPress for Youth which is spreading WordPress as a culture among the young.

He is going to address the group about the pilot project, the students involved, the overall impact the local community and it’s success. He will also share the future plan along with the story of how everything came about for this journey.

• To Improve the Code
• To Gain Competitive Advantage
• To Reduce Development Costs
• To Support Open Source Values
• To Promote Industry Standards
• To Make the Software More Usable
• To Further Your Career
• To Give Back
• To Have Fun

• Why should one contribute?
• What are the perks of contributing?
• How to contribute?
• Crystal clear with every aspect of contributing as there will be a Q&A session in the end.

Nikunj is an Interactive Strategist at KrishaWeb Technologies.  Having a keen interest in the Internet and Marketing introduced him to Google and SEO. He started his professional career as an SEO learning different aspects of digital marketing like content marketing, conversion optimization, inbound marketing for more than last 7 years.

You can find him surfing on laptop or mobile most of the time. But, while he is not in front of his laptop, you will either find him plugged in the earphones, exploring the unknown streets of India or on a cricket field or reading book.

About Session:

In this session, Nikunj will talk about the four most important steps of content marketing in new age digital marketing since digital content marketing is maturing and organizations are looking to invest more in the same.

During this session, you will learn the core importance of ‘Delivering right information at the right time in proper form and through the appropriate platform’.

He will also discuss the top 5 content marketing trends to watch out in 2018 including originality and trust factor of the content.

Anju is a Content Developer who helps companies to build value and shape their brand by excellent content creation. She has been also a yardstick of software quality as QA, to increase the value of software product.

Anju has educated and discovered knowledge for more than six years by understanding it as a Software Trainer Specialist. Being in IT industry over a decade she acquires comprehensive knowledge in handling difficult clients. She enjoys being an IT professional and glad to be a sports fanatic.

About Session:

Being in IT industry for over a decade Anju knows impactful ways to connect more effectively with client and will be enlightening us on the various aspects of handling difficult clients in a conclusive win-win manner.
She will discuss practical and effective strategies to deal with such clients on the points of retaining them and develop a much stronger client and service provider bonding.
Anju will also discuss client communication balance, some specific tips and, techniques to help you execute and achieve effective results.

Vatsal Parekh is a Quality and Automation Engineer currently working at Red Hat, WordPress has been my interest from college days. He loves to play with servers and cloud stuff, Server architectures, DevOps and stuff around Linux and Python so applying that to WordPress interests him more.

About Session:

In this session, Vatsal would be discussing things around Linux Containers, with a very famous tool Docker. How containers can help deploying WordPress with ease and help scale easily. Brief about using Containers in Production with tools like Kubernatees and OpenShift.

Vatsal will also discuss tools and techniques which help host WordPress beyond a single server, more towards distributed and containerized environment.

Hardeep is a WordPress developer and a huge Star Wars & Harry Potter fan from Kanpur. He loves contributing to WordPress community in many ways, including support, themes, plugins and more.

He works for ThemeIsle.com as a support ninja and developer. Hardeep was also part of the organizing team of WordCamp Kanpur 2017.

You can find him on Slack pretty much all the time exploring different parts of WordPress community.

About Session:

Hardeep will talk about how you can automate tasks in your theme/plugin development process for testing and releasing to remove the hassle of manual testing and focus more on writing good code.

He will talk about how NPM, Grunt, Gulp, Sass and Travis CI with Github can help us automate some of our tasks and improve our development process. Attendees will leave understanding when and why they’d want to use these tools in a WordPress theme-specific context, and how they play together in a real-life workflow.

Rahul Gupta likes to talk, eat and is always inquisitive.

Trying to discover himself he left his job, did freelancing for about three years and is now a Happiness Engineer at Automattic.

Rahul has been using WordPress since 2011. He has ghostwritten, made blogs, sold blogs, sold goods and services over the internet as well using WordPress in different ways. Now he chats with people and helps them make use of WordPress.com.